FAQs

Have questions? See below for answers to commonly asked questions.

We understand everyone is concerned about COVID-19, we are too.  Here is what we are doing in response to the ever changing situation.

 

What we are currently doing:

  • Flexible refund and exchange policy.  If you are sick please reach out to us so we can reschedule your tour.  We are also offering full refunds on a case by case basis.
  • Hand washing.  Our guides will be doing thorough hand washing prior to every tour.  Guides and guests will have opportunities to wash their hands at each stop.
  • We will have hand-sanitizer available to guests
  • We are in close contact with our restaurant partners who are all committed to extra steps in sanitizing and preventing any spread.
  • We are keeping well informed by checking and following best practices and recommendations by the Center for Disease Control and the California Department of Public Health.

 

What to consider:

  • Our tours are small and on foot, not confined to a tour bus or other small quarters.
  • Currently there are no restrictions for domestic travel within the U.S.
  • If you are sick, or feel something coming on, please call us to reschedule your tour.
  • Consider a private tour for you and your friends if that makes you feel more comfortable.

 

Don’t Panic

While we want to take the utmost precautions against the spread of COVID-19, we also want to make sure our decisions are based on facts and recommendations from health professionals.  Our business supports local restaurants, whom support workers from wait staff, cooks, dishwashers to service providers such as local farms and distributors and more.  Currently, if you are not feeling unwell, it is considered safe to go out to eat and enjoy events in small groups.  While also taking the utmost precautions with frequent hand washing and covering your mouth with your elbow when you cough or sneeze, and avoid shaking hands.  We hope to see you on a tour soon and help us support the local economy.

Customers will receive a full refund for cancellations made 2 weeks prior to tour date.  Unfortunately, for any cancellations made within 2 weeks of the tour date, we can only offer to reschedule you to another date or provide a gift certificate in lieu of rescheduling.  Cancellations made with less than 24 hours’ notice will not be refunded or rescheduled.

Your tickets are transferrable, so if you can’t use your tickets, feel free to give them to a friend to use.

You may notice what looks like a $1 charge on your credit card statement.

Do not be alarmed, this is not actually a charge but may be the way your credit card company represents the $1 credit card authorization that occurs when your credit card is being validated against the billing information you provided during the purchase process. This is not a charge but a temporary pre-authorization and should disappear on your statement within a few days or when the actual value of the tickets you purchased shows up on your account.

Should you have any other additional questions or concerns, please do not hesitate to reach out to our support centre by emailing us at support@eztix.com. Please include the email used to purchase your tickets and details of your concern.

You may have received an error message during your purchase process.

It may have been either a 400 or 500 code error or simply a blank screen and you may wonder if your order has gone through.

This could have been caused by many factors:

1. Your session expired and you were taking too long to complete the order.

2. Your internet connection has cut out.

3. An issue with your computer.

4. Your credit card was invalid (there should be a specific error message indicating this).

Next steps:

1.  Check your email and junk folder right away. If the order went through, you will have received a confirmation email with the details of your purchase.

2. Before attempting another purchase, please email us at support@eztix.com or call us a with the details of your concerns and we will do our best to assist you.

By Telephone

North America: 1-800-656-0713

Mexico: +52 55 4170 7517

Europe: +44 203 514 2639

New Zealand: +64 9801 0365

Australia: +61 280152111

Thailand : + 66 (60) 0024180

International: +883 510008273389

Do not be alarmed, we have not double charged you. This recurring charge is a label some credit card companies use for charges that have an authentication token attached to the transaction. It is not in fact a recurring charge but a method to adjust an order without re-entering one’s payment details. Transactions are not altered without your authorization. Please review your credit card statement to ensure you see only one transaction and rest assured that no other transactions will appear unless you purchase more tickets.

If you have further concerns about this, please contact support@eztix.com.

If you can’t find your tickets or are having any other issue, please send us an email at support@eztix.com and we’d be happy to help you.

Parking is available at each tour’s starting location. After your purchase tickets, you’ll receive emails with parking suggestions.

Yes, children are welcome to join the Tour, and we offer a discounted ticket for guests under 12 years old. However, please note that these tours are 3 hours in length and include walking and standing, which may not be be appropriate for some children.

Absolutely not! Our tours combine stories about the history of the chefs and restaurants, the inspiration behind the ingredients, culinary insights and a little local art and history mixed in to create a unique 3-hour experience.  You will feel like a VIP on our unique and fun tours.

Let us know when you purchase tickets about any allergies.  We will do our best to accommodate your needs, as long as we know in advance.

Yes, advance ticket purchase is required. Events typically sell out quickly. To maximize your chances of getting the date, time, and number of tickets you prefer, please book well in advance.

Gratuities are greatly appreciated, although not mandatory. The standard gratuity in the service industry is 15%-20%.

Yes, bathrooms are available during the tour at selected food-tasting locations.

The tours are held rain, shine, or heat! We will do our best to keep you comfortable on the tour.  We advise you to check the weather conditions for your days event and dress appropriately.

At this time, we do not offer tours in any other languages except English.

We absolutely do! We can accommodate a variety of special requests (family reunions, birthday parties, out of town guests, corporate team building, friend’s get togethers and more).

We encourage guests to wear comfortable walking shoes. Tours run rain or shine, so be sure to check the weather and plan to bring an umbrella or sunscreen depending on the day.


Still have questions?

Contact our team directly by phone, email or form below